Effective date: 30 August 2026
1. Overview
BiharCreators is a discovery and enquiry platform that helps customers connect with creators, home and repair professionals, and local media professionals across Bihar. This policy explains how cancellations and refund-related issues are handled under our current marketplace model.
2. BiharCreators does not currently collect marketplace payments
BiharCreators currently does not collect, hold, escrow or process payments for bookings made between customers and professionals. Prices, advances, payment methods, invoices, work terms, cancellation charges and refunds are agreed directly between the customer and the professional.
Because BiharCreators does not receive these payments, BiharCreators cannot issue or guarantee a refund for money paid directly to a professional.
3. Agree terms before work begins
- Confirm the service scope, date, location and total price.
- Confirm whether any advance is refundable or non-refundable.
- Confirm cancellation, rescheduling and no-show terms in writing.
- Keep quotations, invoices, receipts and relevant messages.
- Do not share passwords, OTPs or full card/bank credentials.
4. Cancellation by a customer
If a customer cancels or requests rescheduling, the written terms agreed with the professional will apply. If no cancellation terms were agreed, both parties should communicate promptly and try to reach a fair written resolution based on work already performed, expenses already incurred and the notice provided.
5. Cancellation by a professional
If a professional cancels, cannot provide the agreed service or does not attend, the customer should contact that professional directly to request rescheduling or any refund due under their agreement. The customer may also report the matter to BiharCreators for a platform conduct review. A report does not itself create a refund obligation for BiharCreators.
6. Direct-payment disputes
For payments made directly to a professional, refund requests and transaction disputes must first be raised with that professional and, where relevant, the bank, card issuer, UPI application or payment provider used for the transaction. BiharCreators may review reported profiles, request supporting information or restrict platform access, but does not act as a court, arbitrator, payment processor or debt-recovery service.
7. Platform fees or paid services
If BiharCreators introduces a paid platform feature or directly sells a promotion, campaign service or subscription, the applicable price, cancellation and refund terms will be displayed before payment. Those specific terms will apply to that purchase. BiharCreators will not treat a direct payment to a professional as a payment to BiharCreators.
8. Safety, fraud and urgent matters
If you suspect impersonation, fraud, an unauthorised transaction or immediate danger, contact the appropriate bank/payment provider, police, cybercrime or emergency authority first. You may then report the relevant BiharCreators profile or request reference to us for platform review.
9. Contact us
Email info@biharcreators.in with the subject “Cancellation or Refund Support”. Include your name, registered email address, profile URL or request reference, transaction date, amount, payment method, relevant messages and the resolution requested. Never email your password, OTP or full bank/card details.
10. Applicable rights and policy updates
Nothing in this policy limits rights or remedies available under applicable law. We may update this policy when our marketplace, payment process or legal obligations change. The effective date above will be revised when material changes are published.